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Asia Pacific

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How to Apply

We value knowledge, motivation and integrity. If you thrive on a challenge, and are looking for an environment with scope for personal as well as professional development and advancement, send your resume and cover letter as an attachment, referencing the specific vacancy you are interested in to: careersAP@amberroad.com

Current Opportunities

Customer Service Specialist
Location: Shanghai, China, Asia Pacific

Job Description/Responsibilities:

  • Delivering exceptional customer care by responding to questions in a timely manner
  • Provide excellent and prompt service to incoming customer inquiries, by actively listening to customer's requests
  • Grow and nurture customer relationships on each and every interaction that result in measurable value
  • Maintain customer issue management system and update internal knowledge base according to it
  • Generate issue report according to customer’s request and review it regularly
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality
  • Serve as liaison with other departments to provide a seamless service experiencProactive emphasis on completing end to end service experience

Qualifications:

  • Service Request Log
  • Change Request for User Requirements
  • College degree or above diploma in International Trade or, IT or related field
  • 1-3 years of import/export/IT related work experience
  • Be patient, positive and strong customer satisfaction oriented attitude
  • Excellent communication skills in English, both speaking and writing
  • Effective communication skills, including the ability to deal with situations with a high level of patience, tact and diplomacy
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